If it looks like your Envoy has been disconnected from the internet, meaning that the production is not being reported. The system is most likely still producing, we are just unable to monitor the production until the Envoy is reconnected.
Enphase has created detailed written and video step-by-step instructions in order to help you reconnect your Envoy R to the internet, which I’ve included below. This does not affect production, but we recommend reconnecting and checking on the system once a week to avoid any lapses in production.
Instructions: https://enphase.com/en-us/support/envoy-offline/envoy-r Best recommendation to follow these steps if you cannot get communication back online if you desire to have a technician get out to fix the problem will be an additional charge. truck roll is $350.00 which covers an hour, after half hour will be $80.00. Please contact Sunline support department at (858) 263-1732.
If you’re having any trouble with the reconnection process and need additional support, we encourage you to call Enphase support at (877) 797-4743 .
Have you recently made any changes to your internet service provider, WiFi equipment, or password? If so, you'll need to follow the "RECONNECTION STEPS" below. If you did NOT make any changes to your internet provider, equipment, or ...